Operations & Client Success Manager
Core Focus: Product Management & Client Integration
LOCATION
Remote
EMPLOYMENT TYPE
Permanent
What You’ll Do
Responsibilities:
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Act as the primary liaison between the company and clients, ensuring a deep understanding of client needs and industry requirements.
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Coordinate the rollout of new features, providing training, support, and resources for successful client integration.
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Work closely with the engineering, software, and data teams to relay client feedback, facilitating continuous improvement.
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Develop strategies for product deployment, including managing pilot programs, collecting user insights, and refining the user experience.
Key Skills and Qualities:
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Technical Understanding: Basic knowledge of embedded systems, sensors, and software used in drone technology to effectively communicate with technical teams.
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Project Management: Proficiency in tools like Asana, Jira, or Trello for tracking progress and managing client-related tasks.
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Customer Relations: Strong interpersonal skills for building long-term relationships with clients and understanding their evolving needs.
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Training & Presentation Skills: Ability to deliver product training sessions and presentations, simplifying complex technology for diverse audiences.
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Analytical Thinking: Capacity to assess client feedback and performance metrics to inform strategic improvements.
Who You are
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You’re a strategic thinker with a strong operational acumen and a passion for creating seamless experiences that drive client success.
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You thrive in a dynamic environment and are excited to play a key role in a startup dedicated to pioneering drone technology.
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You have a deep interest in drones and emerging technology, and you understand how to translate technical advancements into practical, client-focused solutions.
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You’re a natural communicator who excels at building long-lasting client relationships and understanding unique client needs across diverse industries.
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You enjoy working closely with engineering, software, and data teams, ensuring that client feedback is effectively incorporated into the platform’s continuous improvement.
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You’re proactive, detail-oriented, and motivated by the potential of a rapidly evolving industry, eager to contribute to the growth and success of an integrated drone platform.